Serving Cedar Rapids, Iowa City, and Eastern Iowa Since 1973

 

For Emergency Service

 

319-364-HEAT (4328)

 

 

 

 

 

Customer Satisfaction Survey: Commercial

 

What type of service was performed?

 

How did you hear about us?

 

Why did you choose Colony to service your equipment?

 

How would you rate our personnel in the following areas?

- Attitude of person who took your call?
- Scheduling process?
- Attitude and professionalism of technician?
- Neatness and cleanliness of technician?
- Knowledge and workmanship of technician?
- Technician's explanation of work that was done?
- Value for service provided?
- Explanation of the Operation/Maintenance of system?
- Explanation of equipment and labor warranties?
- Answered questions to my satisfaction?

 

Other Quesitons:

- Did the technician arrive at the scheduled time?

Yes No
- Was service completd during the initial visit?

Yes No

- If parts were ordered, was service completed during the follow up visit?

Yes No

- Did the technician explain service agreements available for equipment?

Yes No

- If yes, would you like us to contact you?

Yes No

 

Would you recommend Colony to your friends and family?

 

Is there any question or unresolved issues you have regarding the work done?

 

Do you have any comments, concerns or suggestions about your latest experience with Colony that you would like to share with us? If you would like us to contact you, please include your name and telephone number or email address?

 

 

 

 

 

 

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2224 16th Avenue SW, Cedar Rapids, Iowa 52404

Phone: 319-364-4328

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